Privacy Policy

1. Who We Are

My POD Care Inc ("Care-N-Care," "we," "us," or "our") operates a calendar and communications platform that helps neighbors coordinate care and discover local services. We are the controller of personal information we process in connection with the Service.

2. Scope

This Privacy Policy applies to information we collect about you when you use our website, mobile application, or other services that link to this Policy (collectively, the "Service").

3. Information We Collect

3.1 Information You Provide

• Account information: name, email address, phone number, password, neighborhood or general location, and similar details when you create an account.
• Profile information: information you choose to share about your household, pets, children (e.g., names or nicknames, ages, notes), and any preferences for care.
• Care & scheduling information: bookings, time slots, group memberships, notes about care sessions or arrangements.
• Communications & content: messages, posts, photos, and other content you submit to groups or send to other users.
• Business information: if you create a business profile or advertise, we may collect business name, address, description of services, licenses (if you choose to provide them), and contact information.

3.2 Information We Collect Automatically

• Device & log data: IP address, browser type, operating system, device identifiers, pages visited, links clicked, and timestamps.
• Usage data: interactions with features (such as calendar events created, messages sent), and app performance data.
• Approximate location: derived from your IP address or general location settings in the app, used to help you connect with local groups and businesses.

3.3 Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, understand how the Service is used, and improve our features. You can control or disable cookies through your browser settings, though this may affect certain functionalities.

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving the Service and its features.
• Creating and managing your account and group memberships.
• Facilitating care scheduling, reminders, and communication between members.
• Enabling you to discover and interact with local businesses, if you choose.
• Sending service-related notifications, such as changes to a booking or updates to our terms.
• Monitoring and enforcing compliance with our Terms and Community Guidelines.
• Protecting our users, our platform, and our legal rights (e.g., fraud prevention, security).
• Conducting analytics and improving our user experience, using aggregated and/or de-identified information where possible.
• Complying with legal obligations and responding to lawful requests from authorities.

5. Legal Bases (Where Applicable)

Where laws require us to have a legal basis to process your personal information (for example, in the European Economic Area or the UK), we rely on one or more of the following bases:

• Contract: processing necessary to provide the Service you requested.
• Legitimate interests: such as maintaining and improving the Service, preventing abuse, and protecting users.
• Consent: for certain uses (e.g., some marketing). You can withdraw consent at any time.
• Legal obligations: where we must process data to comply with the law.

6. How We Share Information

We may share your information as follows:

• With other users: information reasonably needed to coordinate within your groups, such as your name, profile details, and content you choose to share.
• With service providers: third parties who help us operate the Service (for example, hosting, analytics, communications, or payment providers). They are only allowed to use your data to provide services to us and must protect it appropriately.
• With business accounts: if you interact with a business profile, we may share information necessary to complete a transaction or respond to your inquiries.
• For legal reasons: when we believe in good faith that disclosure is necessary to comply with the law or legal process, protect the rights and safety of our users or the public, or to enforce our Terms.
• Business transfers: as part of a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections and continued protection of your data.

We do not sell your personal information to third parties for their own independent marketing purposes.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will either delete or anonymize it.

8. Your Rights & Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational exceptions.
• Object to or request restriction of certain processing activities.
• Receive a copy of your data in a structured, commonly used format where technically feasible.

You can exercise some of these rights through your account settings. You may also contact us at contact@care-n-care.com.

9. Children's Privacy

The Service is intended for adults. We do not knowingly collect personal information directly from children under 13 years of age. Information about children (e.g., care recipients) should be provided only by a parent or legal guardian.

If you believe we have collected personal information from a child under 13 without appropriate consent, please contact us so we can delete it.

10. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, use, alteration, or destruction. However, no system can be completely secure; you use the Service at your own risk, and you should take steps to keep your account credentials safe.

11. International Data Transfers

We may process and store your information in the United States and other countries where we or our service providers operate. These countries may have different data protection laws than your home country. When we transfer personal information internationally, we take steps to ensure it is protected in line with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by updating the effective date or providing an in-app notification). Your continued use of the Service after changes take effect indicates your acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

My POD Care Inc (Care-N-Care)
Email: contact@care-n-care.com